Terms of Service
Please read these terms and conditions carefully before using our services. These terms govern your use of our restaurant's services.
Introduction
Welcome to our restaurant services. These Terms of Service ("Terms") govern your use of our website, mobile application, delivery services, and dining facilities. By using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
Acceptance of Terms
Agreement
By accessing and using our website, mobile application, or services, you accept and agree to be bound by the terms and provision of this agreement.
Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.
Use of Services
Permitted Use
You may use our services for lawful purposes only. You agree not to use the service in any way that violates any applicable federal, state, local, or international law or regulation.
User Accounts
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
Prohibited Activities
You may not use our services to transmit any unlawful, harassing, defamatory, or fraudulent content, or attempt to interfere with the proper functioning of our systems.
Orders and Payment
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in pricing, or fraudulent transactions.
Pricing
All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. Prices include applicable taxes unless otherwise stated.
Payment Terms
Payment is due at the time of order placement. We accept various payment methods including cash on delivery, credit cards, and digital payment platforms.
Delivery and Pickup
Delivery Areas
We deliver within specified areas around our restaurant location. Delivery fees and minimum order requirements may apply and will be clearly displayed at checkout.
Delivery Times
Estimated delivery times are approximate and may vary due to weather, traffic, or high demand periods. We are not liable for delays beyond our reasonable control.
Risk of Loss
Risk of loss for delivered items passes to you upon delivery. For pickup orders, risk of loss passes when items are handed to you or your authorized representative.
Refunds and Cancellations
Cancellation Policy
Orders may be cancelled within a reasonable time after placement, typically before preparation begins. Cancellation may not be possible once food preparation has started.
Refund Policy
Refunds are considered on a case-by-case basis for issues related to food quality, incorrect orders, or service failures. Refund requests must be made within 24 hours of order delivery/pickup.
Quality Guarantee
We stand behind the quality of our food. If you're not satisfied with your order, please contact us immediately so we can address your concerns.
Important Notices
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Food Allergies
Please inform us of any food allergies or dietary restrictions when placing your order. While we take precautions, we cannot guarantee that cross-contamination will not occur in our kitchen.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Faisalabad, Punjab.
Questions About These Terms?
If you have any questions about these Terms of Service or need clarification on any provisions, please contact us. We're here to help!